My adrenaline is still pumping a little. We went to Fry’s. No, it’s not that electronics excite me.

We got into the exchange/return line with 15 other people, and about 3 days later we were all beginning to get restless, wondering why the 6-12 employees standing around doing nothing at any given moment weren’t helping any customers. ANY customers. So husband POLITELY asks if there’s a problem and suggests the customer “service” associates might let the waiting customers know what’s up. Chief-of-the-jackasses-blue-tie mumbles, without making eye contact, that he only has one sales associate, and that he’s currently busy. He points to said sales associate, chubby-jackass-black-zipup-sweater, who is staring at a computer screen, doing nothing.  Paul walks off. As Paul passes, Chubby-jbzs comments that maybe Paul would like to try returning things at Wal-Mart, where they only have ONE sales associate to do returns. He obviously fails to see the irony of his comment, as 20 people are now praying for said ONE sales associate. He also fails to see that this is unacceptably and intolerably rude. He does see me say, “Oh hell no.” and get out of line.

As an aside, the tall handsome African-American couple ahead of us had been sharing our confusion over the holdup. As I stalk to the customer service area, the woman states to Paul, “Oh, your wife is gonna raise hell!” I did raise it. I demanded to speak with a store manager at the top of my lungs–two men looked at me sideways and one woman described herself as a supervisor. Fifteen seconds later, she’d walked back with me and 5 more employees had materialized out of thin air to begin helping customers by the time we arrived. We made our exchange, and Paul got a mmhmm/pat on the shoulder from the husband (he was at least 6′6″) as a thank you brother. Das right ya’ll.

So please do yourself a favor and never ever let lazy sales associates get away with crappy customer service. Besides, it’s really fun to raise hell.

This entry was posted on Monday, November 12th, 2007 at 7:27 pm and is filed under From the nation of Indig. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.